Returns Guide

We hope that you will love each and every Siren item you buy, but if you don’t, simply return the order to us within 30 days of receiving your delivery and we will swiftly issue a refund. Items must be returned as new - unworn and in the original Siren packaging. We are unable to accept returned Siren articles which are not in perfect condition. 

If you would like to return an item, please first email us at contact@sirenjewellery.com and we will email you a Returns Slip, together with a Returns Label to print off.  You can choose to drop the package of at a nearby Hermes collection point. You can find your local nearest ParcelShop here. All you then need to do is complete the Returns Slip and attach the Returns label.  

If we do not have the Returns Slip with your returned parcel, we will be unable to process your refund.

Refund payments will always be made to the same credit/debit card that was used to purchase the goods. A return shipping cost fee of £5.00 will be deducted from the refund payment. Please allow up to 10 working days for your refund to be processed. We are really sorry but shipping costs to you will not be refunded, unless it is damaged or faulty, as we explain below.

If you love your Siren jewellery but the size is not quite right, please email us first at contact@sirenjewellery.com telling us if you would like a refund or to try a different size. We recommend you have a look at the size guide available on any ring product page. Provided that we have that size in stock (and if we don’t, we’ll let you know) we will email you a Returns Slip, together with a complimentary Returns Label to print off.  Then, all you need to do is complete the Returns Slip, attach the label and go to your local Hermes drop off.  As soon as we receive your Siren jewellery, we will send you your chosen replacement size.  Please do check your ring size carefully, as we will only cover the cost of an exchange for a different size once.

Each of our Siren pieces have been carefully checked for quality on multiple occasions; our final check is when our Customer Care Team lovingly pack each piece for you. If somehow, we have missed something, and you do receive something which is damaged or faulty, please email us at contact@sirenjewellery.com within 48 hours of receipt, telling us the problem. We will then issue you with a defect item authorisation code to include on your Returns Label together with the Returns Label.

When we receive the defective item, we will carry out a full inspection. Where the defect is considered genuine, we will of course offer a replacement if possible or a full refund including any delivery cost that you may have paid.

All sale items must be returned to us as above within 14 days of receipt. 

If you have received a Siren gift, which you wish to return, please email us as above, and we will send you the Returns Slip and the Returns Label. We will let the person who sent you this gift know and refund the cost of the item to the card used for the original purchase. Before you return anything though, do check our website, in case there is anything else that catches your eye!

For any further assistance contact us by emailing contact@sirenjewellery.com 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.